Returns & Exchanges

60-Day Money-Back Guarantee!

How do I return an item?

Squatty Potty toilet stools are unconditionally guaranteed for 60 days from date of purchase.

If not completely satisfied, simply return the product for a prompt refund. (you are responsible for return shipping charges)


Customer Care

PHONE: 1(855) 628-1099

OFFICE HOURS: Monday-Friday, 9am-5pm MST

If you have any questions about your return, please call or email customer care.


How To Return Merchandise

Submit an RMA request using the Submit Return / Exchange form, and follow the directions for shipping the product to us.

When the product is received we will be happy to issue you a refund on the same account that it was purchased.

Shipping costs will only be refunded when the return is a result of our error.


Return or Exchange?

Please follow the directions on the Submit Return / Exchange form to send your package back to us with the original packing slip if possible and please specify if you would like to return or exchange the product.


Customs & Duties

Orders shipped outside of the United States may be subject to additional customs and duties fees. It is the customer’s responsibility to be aware of and to pay any such fees.